How to read your natural gas bill
Find out how to read your Kleenheat natural gas bill. We break down each section to help you understand your gas bill.
Help Centre
Billing and payments
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How is your natural gas usage calculated?
Not sure how your gas bill is worked out? We explain how it’s calculated below, so you can better understand how to read your next billing statement. Firstly, the numbers are checked on your natural gas meter. Your gas meter will display a line of digits representing your usage in cubic meters reading from left […]
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Not a Kleenheat customer yet – but want to know how to choose carbon neutral on your natural gas?
Kleenheat is enabling our natural gas customers to make their natural gas usage, 100% carbon neutral. Consider opting in to offset your carbon emissions, by choosing the carbon neutral option during the Kleenheat sign-up process.
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How to opt-in to go carbon neutral on your natural gas usage with Kleenheat.
As part of our long-term sustainability plan, Kleenheat is enabling our customers to make their natural gas usage 100% carbon neutral. Learn how to opt-in to offset with Kleenheat.
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What plans do we offer residential natural gas customers?
Kleenheat offers three gas payment plans for customers. The Standard Form Contract plan offers the greatest flexibility, allowing you to choose your payment and billing method. Alternatively, the Monthly Smart Saver and Monthly Energiser plan use monthly direct debit installments to pay towards the quarterly bill and email billing.
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What happens if I can’t find my address?
If you’re trying to look up the address you’d like gas supplied to, but can’t find a result that matches your address, try entering just the street number and the street name and see if your address appear in the list of results. Still can’t find your address? Don’t worry. Sometimes we won’t be able to locate your address […]
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How can I pay my Kleenheat account?
There’s a range of options available for paying your Kleenheat account: Direct debit It’s easy to set up a direct debit to automatically make payments from your nominated bank account or credit card. All you’ll need to do is login or register for My Account, select “My Details” and enter your bank account or credit card […]
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Supporting Kleenheat customers in financial hardship
There may be times where you have difficulty paying your bills for a variety of reasons, but we’re committed to best supporting you through tough times.
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How do I update my payment details?
Updating your direct debit payment details online is fast and easy.
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How can I save on my Kleenheat bill by paying on time?
We like to reward our customers – like saving on gas usage charges simply by paying your bills on time.
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How does direct debit work?
Direct debit is the easy, set-and-forget way to pay your Kleenheat bill on time.
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How are natural gas monthly instalments calculated?
We use monthly estimates and your quarterly gas meter readings to calculate your instalment amounts.
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How often will I be billed?
At Kleenheat, we offer a number of ways for you to pay your natural gas bill.
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Are there any concessions available for natural gas?
Concessions aren’t available for natural gas, but can you save on electricity?
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How are your gas tariff rates set?
The WA Government sets the standard natural gas price for small use, residential consumers.
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Contact us
Our friendly and local Customer Service Team is on hand to take your call on 13 21 80 during regular business hours.
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What happens when I switch to Kleenheat?
Switch to Kleenheat today and enjoy genuine ongoing value on natural gas in your home.