We understand you may sometimes have questions about parts of your natural gas bill.  

With that in mind, we’ve put together some bill explainers to guide you through each section of our natural gas bills.  

Check out the bill explainer for your Kleenheat plan below. The link will open a new browser window showing a breakdown of a bill. 

Monthly Instalment Bill Explainer  

Refer to this bill explainer if you are on our Monthly Energiser or Monthly Smart Saver plan. If you’re on one of these plans, you’ll be paying for your gas in monthly instalments by direct debit. 

Standard Form Contract Bill Explainer

Refer to this bill explainer if you are on our Standard Form Contract plan. If you’re on this plan, you’ll be paying for your gas on a quarterly basis by direct debit or your choice of payment method.

You can view your most recent natural gas bill and all previous invoices by logging into your My Account.  

Still have a question? Please give our friendly Customer Service Team a call on 13 21 80.