We acknowledge that family and domestic violence is a significant and widespread issue in Australia.

Our team can provide supportive and flexible assistance to customers affected by family and domestic violence and will interact with you in a respectful and sensitive manner.

Read our Family and Domestic Violence Policy

Our commitment to you

Our Family and Domestic Violence Policy outlines how we can assist you if you are a natural gas or LPG reticulated gas customer and are impacted by family and domestic violence.

We acknowledge the difficulties faced by all our customers impacted by family and domestic violence and are committed to providing support wherever possible. Please contact us to discuss your circumstances even if this policy does not directly apply to you.

Read the policy

How we can help you

If you’re impacted by family and domestic violence and want to learn about how we can support you, please call us on 1300 790 693.

We’ll prioritise your safety and freedom of choice by being clear about the help we can offer you and any limitations we have when assisting you, so you can make informed decisions. The information you share with us will remain confidential and you can choose how much detail you provide to us.

Support services

The services below have dedicated and trained people who can talk to you about family and domestic violence.

Most services can be accessed without any cost to you.

Call 000 if there is an immediate threat to your safety.

• 1800RESPECT is the national domestic, family, and sexual violence counselling, information, and support service.

  Call 1800 737 732

  Text 0458 737 732

  Chat online or video call via their website.

• No to Violence provides a range of services to support men concerned about their behaviour to change what they are doing and keep women, children, and communities safe.

  Call 1300 766 491.

  Visit the No to Violence website.

• 13YARN is a national crisis support line for Aboriginal & Torres Strait Islander people. It offers confidential one-on-one yarning opportunities with Aboriginal and Torres Strait Islander Crisis Supporters.

  Call 13 92 76, 24 hours a day, 7 days a week.

• KidsHelpline is a helpline for kids and young people under 25 years old.

  Call 1800 55 1800, 24 hours a day, 7 days a week.