Family and Domestic Violence Support
Our team can provide supportive and flexible assistance to customers affected by family and domestic violence and will interact with you in a respectful and sensitive manner.
Help Centre
Forms, policies, charters and codes
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Kleenheat’s Direct Debit Service Agreement
The customer and Kleenheat agree that the following terms and conditions shall govern the use of the direct debit request: Kleenheat will only debit the customer’s account or card as authorised by the customer in accordance with this agreement. Where a customer is on a Contract that does not require payment by monthly instalments, Kleenheat […]
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Code of Conduct for the Supply of Electricity to Small Use Customers
Kleenheat business customers who consume less than 160 megawatt hours (or 160,000 units per year) are classed as small use customers. Download a copy of the Code of Conduct for the Supply of Electricity to Small Use Customers.
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How can I make an enquiry or complaint?
If you like what we do, or if we need to improve, we’re ready to listen.
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Standard Form Contract for electricity customers
View or download a copy of the Kleenheat Electricity Supply Standard Form Contract.
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Natural Gas ‘Request for Gas’ form for Gas Fitters
Access a copy of the residential or business Kleenheat gas fitter Request For Gas Form.
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Financial Hardship Policy
Our Financial Hardship Policy is designed to help in difficult times.
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Gas Marketing Code of Conduct
View or download a copy of the Gas Marketing Code of Conduct.
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Kleenheat Customer Charter
Your guide to customer entitlements, our services and how we do business.
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Compendium of Gas Customer Licence Obligations
Download the Compendium of Gas Customer Licence Obligations.
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Website Terms of Use
Read through our official website terms of use.