As part of our long-term sustainability plan, Kleenheat is enabling our natural gas customers to make their natural gas usage 100% carbon neutral.

If you’re a Kleenheat natural gas customer, follow these steps to offset your carbon emissions, by opting in to go carbon neutral on your natural gas usage.

Learn more about Sustainability at Kleenheat.

Residential natural gas customers 

Carbon offsetting is now available for Kleenheat’s residential natural gas customers.  

This new option will be available on all natural gas plans including the Monthly Energiser, Monthly Smart Saver, and the Standard Form Contract. 

Learn more about our carbon offsetting program.

How does carbon offsetting work with billing? 

When you choose to opt-in to offset your carbon emissions, your next bill will include a carbon offset contribution. 

The carbon offset contribution is based on your household’s consumption of natural gas. Your units of consumption will be multiplied by a unit price. This unit price is set by Kleenheat and is based on the cost of acquiring offset units. 

The unit price may fluctuate over time, due to the availability of carbon offsets for purchase. 

Once you’ve opted in, your carbon offset contribution will be applied to the whole billing period, meaning your natural gas usage will be carbon neutral for the whole period.  

If you choose to opt-out, your next bill will not feature any carbon contribution charges, except in the case of a prior period adjustment. 

View prices and fees for natural gas customers.

Opting in to go carbon neutral.

Current and new Kleenheat customers have the option to go carbon neutral on their natural gas usage. 

If you’re a Kleenheat customer you can login to My Account and update your carbon offset status at any time. Our Customer Service Team can also assist, simply call 13 21 80. 

Our Help Centre video assists in demonstrating how to opt-in via My Account. 

Having trouble? 

You can also call our award-winning Customer Service Team on 13 21 80 and switch or sign-up over the phone.  

Our team can answer any further questions you have about our carbon offset program.  

At any time, learn more about our carbon offset program at Kleenheat.com.au/carbon-offset. 

Opting-out of being carbon neutral.

Kleenheat customers can choose to opt-out at any time. To opt-out, log in to My Account and deselect the opt-in option.  

If you do opt out of the carbon offset contribution, you can opt back in, at any time, by following the steps above. 

You can view our full Terms & Conditions here.