Kleenheat My Account is a user-friendly online platform empowering you to manage your gas services efficiently, access essential information, and stay in control of your account.

To access your my account, please login here.

In My Account you can:

• make a payment.
• access your natural gas invoices.
• view your natural gas usage history.
• let us know you’re moving house.
• update your payment details.
• arrange direct debit payments for your account.
• update your personal information.
• access and activate Kleenheat rewards.

Setting up a My Account

When you first sign up for Natural Gas with Kleenheat through our website and provide your email address, a confirmation email is sent with a link to login in.

When you call us to sign you up, please let our team know and a My Account can be set up for you.

If you did not have a My Account set up when you signed up, no problem. Please head over to our register page and you can set up My Account with a few simple steps.

Is My Account Secure?

Each My Account is set up with one secure login for you. The log in process includes multi-factor authentication to ensure your personal information is safe.

For customers who registered prior to 16 January 2024, your account has been upgraded to now include multi-factor authentication. If you have not logged in since the change, when you next log in you will be asked to secure your account to continue.

To find out more information about multi-factor authentication, please read here.

Need assistance logging into My Account?

If you need to reset your password, change log in details or are having any issues accessing My Account, please refer to our guide.