Customer Feedback
At Kleenheat we are committed to offering the best possible standard of customer service and products.
If you have a complaint, everything possible will be done to resolve the matter on your initial contact. If this is not possible, your complaint will be escalated to a Supervisor, Manager or other appropriate person for investigation and response. You will receive a response within 10 business days, provided Kleenheat has all the necessary information.
If you like what Kleenheat does, or you can see where we can improve, it is important to let us know.
Contact us with your feedback:
- Email us
- Call: 13 21 80
- Write to: Kleenheat PO Box 4184 Myaree Business Centre WA 6960.
Lodge a complaint:
- Email: complaints@kleenheat.com.au
- Call: 13 21 80
- Write to: Complaints, Kleenheat, PO Box 4184, Myaree Business Centre WA 6960.
Unresolved complaints
If your complaint is not resolved to your satisfaction, Kleenheat has a Customer Advocate, Deana Barrett, who can independently and impartially review your complaint.
Contact our Customer Advocate
- Call: 13 21 80
- Email: customeradvocate@kleenheat.com.au
- Write to: Customer Advocate, Kleenheat, PO Box 4184, Myaree Business Centre WA 6960.
Kleenheat aims to resolve all complaints internally. However, if you are not satisfied, you have the right to refer your complaint to an external body.
If you are a natural gas, electricity or LPG reticulated gas customer, you can refer your complaint to:
- Energy Water Ombudsman of WA, PO Box Z5386, St Georges Terrace, Perth WA 6831
- Call: (08) 9220 7588 or 1800 754 004
- Email: energyandwater@ombudsman.wa.gov.au
- Visit: energyandwater.ombudsman.wa.gov.au
If you are an LPG cylinder or bulk customer, you can refer your complaint to:
- Department of Commerce Consumer Protection (for WA customers)
- Call: 1300 304 054
- Northern Territory Consumer Affairs
- Call: 1800 019 319