Carbon offsetting
Kleenheat’s residential natural gas customers can opt in to our Carbon Offset Program.
If you opt in, your carbon offset contribution will cover the cost of Kleenheat acquiring offset units to help compensate for the emissions associated with your household’s natural gas usage.*
What is carbon offsetting?
Carbon offset units are used to compensate for the residual emissions an organisation produces to help reduce its carbon footprint where it may not be able to reduce its direct emissions.
Offset units are generated by projects that reduce, remove or capture emissions from the atmosphere, such as reforestation or renewable energy.
By purchasing carbon offsets, organisations support projects that help reduce emissions contributing to climate change.
Why choose to carbon offset with Kleenheat?
Carbon offsetting
When you opt in to offset your emissions, your household can help compensate for the carbon emitted into the atmosphere through your daily usage of natural gas appliances.*
*Terms and conditions apply
How we purchase offsets
To date, Kleenheat has purchased offsets generated by a reforestation project covering 5,700 hectares across the Wheatbelt and Mid West.
The Carbon Capture Project 1 establishes permanent plantings of mallee eucalypt trees on land that was previously cleared for cropping and grazing.
The project is registered with the Australian Clean Energy Regulator.
Climate Active certification
Kleenheat has worked with Climate Active to achieve certification of our opt-in carbon offset natural gas product.
Learn more about our Climate Active certification
Our net zero target
Kleenheat is part of Wesfarmers Chemicals, Energy and Fertilisers (WesCEF). WesCEF has outlined how it will achieve net zero by 2050.
How is my contribution calculated?
Carbon offset contributions are calculated based on your household’s consumption of natural gas.
To calculate your carbon offset contribution, your units of natural gas consumption are multiplied by a unit price. The unit price is set by Kleenheat and based on the cost of acquiring offset units. The unit price set by Kleenheat may fluctuate over time, due to the availability of carbon offsets for purchase.
Once you opt-in, your carbon offset contribution will be applied to the whole billing period.
Frequently asked questions
If you’re yet to sign up to Kleenheat, you can opt-in to offset your carbon when you sign up online or by calling us on 13 21 80. If you’re an existing customer, you can opt in via My Account or by giving us a call.
Yes, you can opt out of carbon offsetting at any time. Simply call 13 21 80 or head to My Account. The opt-out works immediately and will be applied to the entire billing period, so you won’t be charged a carbon offset contribution for the current billing cycle.
You can opt in to our carbon offset program on all our residential natural gas plans: the Monthly Energiser, Monthly Smart Saver, and Standard Form Contract plans.
Your carbon offset contribution is dependent on how much natural gas your household consumes in a billing cycle.
Billing cycles are seasonal, so there will be fluctuation in your carbon offset contribution throughout the year.
If you are an existing customer, you can estimate your carbon offset contribution by looking at a previous bill and multiplying the number of units used by the unit price. View prices and fees for all natural gas customers.
If you are a new customer, give our customer service team a call on 13 21 80 to discuss your estimated carbon offset contribution.