Standard Form Contract

(For Customer’s paying the residential Price).

Pricing and Fees:

Price or Fee Component	Standard Price or Fee* (incl GST)
Usage charge – for the first 12 units used on average per day	17.88 cents per unit
Usage charge – for each additional unit used on average per day	16.12 cents per unit
Supply charge	25.90 cents per day
Account Fee	16.33 cents per day

*As at 1 July 2024. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View standard terms and conditions.

12.5% Discount Offer for On Time Payment

Additional Terms & Conditions

Discount Offer

As a Kleenheat Standard Form Contract customer, you are eligible for a 12.5% discount off your gas usage charges (“Discount”) provided you pay your Bills by the due date – see below for further details.

Kleenheat’s RAC Partnership:

If you are an RAC member, you may be eligible to receive an additional 3% pay on time discount off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount. This offer cannot be used in conjunction with any other promotional code offer.

See kleenheat.com.au/rac for full details and conditions.

Conditions for claiming the discount

To be eligible for the Discount you must pay the full amount stated on the Bill and your payment must be received by Kleenheat on or before the due date.

The Discount amount will be credited on your next Bill.

If you cancel your Contract with Kleenheat you will not be entitled to a Discount on your final Bill, even if you pay by the due date.

However, you will receive a credit for any applicable Discount amount calculated on your previous Bill.

Other Terms of the Offer

This offer is only available to customers who are on Kleenheat’s Standard Form Contract.

The Discount applies to the customer’s gas usage charges only.

This offer may be modified or withdrawn by Kleenheat at any time by notice to the customer.

Plan Details – Monthly Smart Saver

(for Customers paying the residential Price)

The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.

Discount:

The 25% Discount applies to the gas usage charges only (“Discount”). The Discount will apply for at least 12 months from the Acceptance Date. The Discount does not apply to the gas supply charge or account fee. If the Discount changes or expires, we will notify you as per the Contract terms.

Kleenheat’s RAC Partnership:

If you are an RAC member, you may be eligible to receive an additional 3% off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount. This offer cannot be used in conjunction with any other promotional code offer.

See  kleenheat.com.au/rac for full details and conditions.

Pricing and Fees:

Standard Price less the Discount to the usage charge (including the RAC Discount, where applicable).

Price or Fee Component	Standard Price or Fee* (incl GST)	Discount	Discounted Price or Fee (incl GST)
Usage charge – for the first 12 units used on average per day	17.88 cents per unit	25%	13.41 cents per unit
Usage charge – for each additional unit used on average per day	16.12 cents per unit	25%	12.09 cents per unit
Supply charge	25.90 cents per day		25.90 cents per day
Account Fee	16.33 cents per day		16.33 cents per day

*As at 1 July 2024. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View non-standard terms and conditions.

Monthly Instalments:

You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.

For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.

Direct Debit:

You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.

When the Contract ends or is terminated in accordance with the terms and conditions, Kleenheat will provide you with a final Bill for any outstanding amounts owed by you. Kleenheat will debit your nominated bank account or credit/debit card on the due date for payment, or the next Business Day

Supply Date:

Supply will commence on the date of an actual meter reading at the Supply Address, that is taken more than 5 days after the submission of the transfer request.

Contract Term:

Your Contract is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 25 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 25.2.

If you wish to terminate the Contract under clause 25.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.

Email Bills:

Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service.

By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.

Plan Details – Monthly Energiser

(for Customers paying the residential Price)

The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.

Discount:

The 35% Discount applies to the gas usage charges only (“Discount”). The Discount will apply for at least 12 months from the Acceptance Date. The Discount does not apply to the gas supply charge or account fee. If the Discount changes or expires, we will notify you as per the Contract terms.

Kleenheat’s RAC Partnership:

If you are an RAC member, you may be eligible to receive an additional 3% off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount.  This offer cannot be used in conjunction with any other promotional code offer.

See kleenheat.com.au/rac for full details and conditions.

Pricing and Fees:

Standard Price less the Discount to the usage charge (including the RAC Discount, where applicable).

Price or Fee Component	Standard Price or Fee* (incl GST)	Discount	Discounted Price or Fee (incl GST)
Usage charge – for the first 12 units used on average per day	17.88 cents per unit	35%	11.62 cents per unit
Usage charge – for each additional unit used on average per day	16.12 cents per unit	35%	10.48 cents per unit
Supply charge	25.90 cents per day		25.90 cents per day
Account Fee	16.33 cents per day		16.33 cents per day

*As at 1 July 2024. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View non-standard terms and conditions.

Monthly Instalments:

You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.

For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.

Direct Debit:

You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.

When the Contract ends or is terminated in accordance with the terms and conditions, Kleenheat will provide you with a final Bill for any outstanding amounts owed by you. Kleenheat will debit your nominated bank account or credit/debit card on the due date for payment, or the next Business Day

Supply Date:

Supply will commence on the date of an actual meter reading at the Supply Address, that is taken more than 5 days after the submission of the transfer request.

Contract Term:

Your Contract is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 25 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 25.2.

If you wish to terminate the Contract under clause 25.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.

Email Bills:

Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service. By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.

Natural Gas Standard Prices & Fees

Standard Gas Prices

Our standard gas prices are based on tariff caps regulated by the Energy Coordination (Gas Tariff) Regulations 2000.

Natural Gas Prices

Prices as at 1 July 2024

Price Component	Prices including GST
Residential Customers:
Supply charge	25.90 cents per day
Usage charge – for the first 12 units used on average per day	17.88 cents per unit
Usage charge – for each additional unit used on average per day	16.12 cents per unit
Non-Residential Customers:
Supply charge	22.51 cents per day
Usage charge – for the first 100 units used on average per day	16.28 cents per unit
Usage charge – for each additional unit used on average per day	13.06 cents per unit

View the Natural Gas Standard Form Contract Terms and Conditions

Carbon Offset Unit Price

Price as at 1 July 2022. Participation in the carbon offset program is optional, and is separate to and does not affect the terms of your Contract.

	Unit price including GST	Unit price including GST From 1 December 2024
Residential Customers:
NG Carbon offset unit price	1.28 cents per unit	1.37 cents per unit

Account Service Fees

Fees as at 1 July 2024

Account Service Fee	Fees including GST
Account Establishment Fee Kleenheat does not charge a fee to set up a new account, whether you’re switching retailers or moving house.	$0.00
Account Fee Covers the cost of servicing your account	16.33 cents per day
Account Administration Fee – Non-residential Covers the overhead cost to the business of administering a customer’s account over its term.	$2.53 per day per MIRN
Card Payment Fee Covers the cost incurred by Kleenheat when taking payments by card. This fee will appear on the next invoice after the bill is paid. (Excluded for Direct Debit by Card)	0.5% of payment made
Australia Post Payment Fee Covers the cost incurred by Kleenheat when taking payments over the counter at an Australia Post outlet. Seniors over the age of 65, customers in Kleenheat’s financial hardship or vulnerable customer assistance programs are not charged this fee. If you are a concession card holder and pay your bill at Australia Post, please call 13 21 80 to register for exemption.	$3.20 per payment received
Cheque Payment Fees From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque.	$0.00
Dishonour Fee Covers the costs incurred when a cheque or bank account direct debit is dishonoured.	$10.00
Overdue Notice Fee Covers the costs incurred with communicating and processing overdue accounts	$8.34
Bill Copy Fee First request and under 10 pages.	$0.00
Bill Copy Fee Covers the cost of printing and posting a copy of a bill. Customers can access copies of previous bills via Kleenheat’s website at no charge. Note: there is no bill copy fee payable on the first request under 10 pages.	$5.00
Bank Bill Swap Rate Covers the cost of funds for accounts that are overdue.	Bank Bill Rate plus 3%

Gas Service Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

Fees as at 15 January 2024

Gas Service Fees	Fees including GST
Special Meter Reading Recovers the fee charged by the network operator to attend a property to carry out a special meter reading.	$16.71
Booked Meter Read Fee Recovers the fee charged by the network operator to carry out a meter reading at a specified date and time, am or pm.	$99.36
Meter Retake and Test Fee Recovers the fee charged by the network operator for removing a meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.	$289.22
Meter Retake and Test Fee AL12 Meter Recovers the fee charged by the network operator for removing an AL12 meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.	$527.71
Meter Removal Fee Recovers the fee charged by the network operator for the removal of a gas meter at the request of customer.	$159.74
Upgrade Meter Size or Pressure Recovers the fee charged by the network operator for regulator replacements and / or meter size upgrade to alter current meter pressure.	On quotation
Pressure Upgrade Only – B3 tariff Recovers the fee charged by the network operator to upgrade the gas meter pressure.	$277.04
Pressure Upgrade Only – B2 tariff Recovers the fee charged by the network operator to upgrade the gas meter pressure.	$661.08

Disconnection Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

Fees as at 15 January 2024

Disconnection Fees	Fees including GST
Apply Meter Lock Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of applying a meter lock.	$64.05
Remove Meter Lock Recovers the fee charged by the network operator to attend a property to remove a meter lock.	$34.84
Remove Regulator Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of regulator removal.	$127.66
Reinstall Regulator Recovers the fee charged by the network operator to attend a property to reinstall the regulator and reconnect gas supply.	$180.71
Disconnect Service in Street Recovers the fee charged by the network operator when disconnection of supply can only be achieved by disconnecting the service pipe in the street.	$1,382.36
Reconnect Service in Street Recovers the fee charged by the network operator to attend a property to reconnect the gas supply, previously disconnected in the street.	$782.93
Apply TAC Device Recovers the fee charged by the network operator to apply a Trailer Air Coupling (TAC) device to stop gas supply.	$396.99
Remove TAC Device Recovers the fee charged by the network operator to remove a TAC device and restore gas supply.	$274.02
TAC Works Cancellation Fee Recovers the fee charged by the network operator where a TAC connection or disconnection is cancelled at the request of the customer or the property cannot be accessed.	$161.30
Priority Remove TAC Recovers the fee charged by the network operator to remove a TAC device by priority.	$439.63
Priority Restore Recovers the fee charged by the network operator to remove a meter lock by priority.	$117.10
Priority Re-Install Regulator Recovers the fee charged by the network operator to re-install a regulator by priority.	$327.65
After Hours Priority Restore Recovers the fee charged by the network operator to restore a service by priority after hours.	$169.15

New Connection Fees (where no gas meter exists)

The following fees apply to connect a property to the gas service line for the first time (not applicable when switching between gas retailers). As customer’s individual circumstances will vary; actual fees charged are available on quotation.

Fees as at 15 January 2024

New Connection Fees	Fees including GST
New Connection Administration Fee From 16 March 2017, Kleenheat no longer charges a fee for the administration of facilitating a new connection.	$0.00
Trenching Fee Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres.	$59.79 per metre
Works Cancellation Fee Recovers the fee charged by the network operator where a customer cancels a request for a new connection or disconnection.	$286.00