Monthly instalments explained
Monthly instalments reflect your property’s likely natural gas usage for the three months ahead. In most cases, instalments are based on gas usage at the same time the previous year.
Your meter is read each quarter as normal, and we use the meter reading to balance your account and calculate your next instalment amount.
Frequently asked questions
No, we’ll save you the hassle. When you sign up to Kleenheat, we’ll get in touch with your existing retailer to let them know you’re switching to Kleenheat.
Simply sign up online and we’ll take care of the rest. You’ll just need to provide your new address, move-in date, contact information and billing details.
No, we don’t have any lock-in contracts and don’t charge any account set-up or exit fees.
Monthly instalments reflect your property’s likely natural gas usage for the three months ahead.
In most cases, we’ll base instalments on gas used at the same time the previous year.
If we don’t have gas usage history for your property, or if it’s a new house, we base instalments on average Perth metropolitan household usage for the upcoming period.
Once we receive your property’s quarterly gvas meter reading, we use the information to balance your account and calculate your next instalment amount.
If at any time you think you’re likely to use more or less gas per month than predicted, give our Customer Service Team a call on 13 21 80 to discuss natural gas usage and monthly instalments for your home.
Usage history refers to the amount of natural gas used at a property across the previous 12 months.
For most properties, Kleenheat receives this information from WA’s natural gas network operator once every three months.
For homes where usage history is unavailable, such as a newly-built house, monthly instalments are based on average Perth metropolitan household usage for the upcoming period.
Once we receive your property’s quarterly gas meter reading, we use the information to balance your account and calculate your next instalment amount.