How do I refill my 45kg gas cylinder?

If you’ve run out of gas and need an urgent delivery, give us a call on 13 21 80.

You can also call your local agent or dealer for assistance.

Kleenheat will replace your gas cylinder as soon as possible, though we cannot guarantee immediate delivery.

Where practical, we will offer special delivery outside of the normal delivery schedule, though an extra fee may apply.

How to order 45kg gas cylinders

Online: online ordering is a quick and easy way to make sure you don’t run out of gas. You’ll also enjoy a 10% discount when you order your 45kg gas cylinders online. Make sure you have your account number and payment details on hand before you place your order. If you need help, you can give us a call on 13 21 80.

24/7 Automated Phone Service: Kleenheat’s non-dealer customers can use our automated phone ordering system on 13 21 80. It’s available for all 45kg gas cylinder exchange orders, 24 hours a day, seven days a week – simply select ‘Option 3’ and have your number and credit card details handy so you can pay for your order over the phone.

Speak to our Customer Service Team: You can order a 45kg gas cylinder by calling 13 21 80 during regular business hours. Our Customer Service Team will confirm all the details, help you make payment, and have your gas cylinder to you as soon as possible.

In-person: You can also visit your local Kleenheat location, agent, or dealer to place a 45kg gas cylinder order. Find your nearest option with our handy store locator.

Note: Deliveries of 45kg gas cylinders are made on a regular basis in most areas, either by Kleenheat or your local gas dealer. If you are unsure of your next delivery day, call Kleenheat or your local dealer.

Frequently asked questions

How do I find my Kleenheat account number?

You can find your LPG account number in the top-right corner of your Kleenheat invoice or on any of your previous proof of delivery dockets (referred to as your ‘Bill-To’ number).

Alternatively, give us a call on 13 21 80 and we’ll be happy to confirm your number.

Invoice

Proof of delivery docket

What if I have instructions for my Kleenheat LPG delivery driver?

Need to let us know about your dog, a tricky gate, or any other instructions for accessing your property?

We’ve provided an option to include instructions for your delivery driver when you place your gas cylinder order online.

This information will be relayed to our drivers to ensure your delivery goes as smoothly as possible.

When will my gas cylinders be delivered?

Our 45kg gas cylinder deliveries occur on a regular basis in most areas, either by Kleenheat directly or by your local dealer. If you’re unsure of the next delivery day, give us a call on 13 21 80 or contact your dealer directly.

Bulk gas deliveries are made on a specific day based on historical records and other scheduling requirements.

Each time you place an order, we’ll lock in the delivery date so you’ll know when to expect us.

Please note same or next day delivery can’t be guaranteed.

When should I order a new gas cylinder?

Placing an order when your cylinder is around 30% full should leave sufficient time for your delivery to be scheduled.

Why do I have to order online to get a discount?

Online ordering is an easy, simple way for you to order your gas cylinders 24/7 and is also a cost-effective option for us. As a result, we’re able to pass these savings to our customers who order gas cylinders online in the form of a 10% discount.

Remember, Kleenheat gas customers save big with RAC

Order a Kleenheat 45kg gas cylinder for your home and enjoy $20 off your next cylinder purchase – extra value you can look forward to every year!

Enter your RAC membership number when placing your online gas bottle order, and your $20 discount will be available for your following bottle exchange, redeemable once a year. See our RAC offer page for full details, including terms and conditions.

Ready to order Kleenheat gas online? Get started now.

Please note: this discount does not apply to our Kwik-Gas bottles (4kg and 9kg gas bottles).