Savings made easy

with monthly instalments

With Kleenheat, you can enjoy easy monthly instalments instead of quarterly natural gas bills – including up to 35% off natural gas usage charges for 12 months* with simple direct debit payments.

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Easy options, big value

Discounts guaranteed for 12 months*
Monthly instalments, not quarterly bills
Easy direct debit payments & paperless billing
Instalments adjusted based on gas used

Learn more about monthly instalments

Frequently asked questions

Which Kleenheat products come with monthly instalments?

Our Monthly Energiser and Monthly Smart Saver products come with direct debit monthly instalments instead of quarterly bills.

With monthly instalments, you could save up to 35% on your natural gas usage charges for 12 months* – plus enjoy special offers, competitions and giveaways throughout the year.

It’s the easy way to save on natural gas. usage charges

How are monthly instalments calculated?

Monthly instalments reflect your property’s likely natural gas usage for the three months ahead.

In most cases, we’ll base instalments on gas used at the same time the previous year.

If we don’t have gas usage history for your property, or if it’s a new house, we base instalments on average Perth metropolitan household usage for the upcoming period.

Once we receive your property’s quarterly gas meter reading, we use the information to balance your account and calculate your next instalment amount.

If at any time you think you’re likely to use more or less gas per month than predicted, give our Customer Service Team a call on 13 21 80 to discuss natural gas usage and monthly instalments for your home.

What does “usage history” mean?

Usage history refers to the amount of natural gas used at a property across the previous 12 months.

For most properties, Kleenheat receives this information from WA’s natural gas network operator once every three months.

For homes where usage history is unavailable, such as a newly-built house, monthly instalments are based on average Perth metropolitan household usage for the upcoming period.

Once we receive your property’s quarterly gas meter reading, we use the information to balance your account and calculate your next instalment amount.

What if my gas usage doesn’t match the Perth metro average?

Using the Perth average means it’s possible your monthly instalments may initially be a little higher or lower than you’re used to paying. But don’t stress; we keep adjusting your account and instalments based on the amount of gas you actually use.

If at any time you think your monthly instalments might not match your household gas usage, give our Customer Service Team a call on 13 21 80 to discuss natural gas usage in your home.

How can Kleenheat offer this type of value?

We focus on delivering genuine ongoing discounts on WA’s standard natural gas tariffs, including up to 35% off natural gas usage charges for 12 months* with our Monthly Energiser plan.

We also do away with account setup fees and pass on savings from reduced network charges whenever possible – all helping our customers spend less and save more.

How do I switch to Kleenheat?

Easy. Switching to Kleenheat in just a few minutes online; we take care of everything and will even notify your current natural gas provider. Alternatively, call our local Customer Service Team on 13 21 80 to make the switch.

You'll could enjoy up to 35% off your natural gas usage charges for 12 months* with no changes to your gas meter or any pipework delivering natural gas into your home. It’s the same gas from same pipes, just better value.

Existing Kleenheat customers can also change their plan with a quick call to our Customer Service Team on 13 21 80.

Ready to start saving?

Join more than 200,000 households that have already switched to Kleenheat and now enjoy genuine ongoing value with WA’s local energy supplier.

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Plan Details – Monthly Energiser

(for Customers paying the residential Price)

The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.

Discount:

The 35% Discount applies to the gas usage charges only (“Discount”). The Discount will apply for at least 12 months from the Acceptance Date. The Discount does not apply to the gas supply charge or account fee. If the Discount changes or expires, we will notify you as per the Contract terms.

Kleenheat’s RAC Partnership:

If you are an RAC member, you may be eligible to receive an additional 3% off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount. This offer cannot be used in conjunction with any other promotional code offer.

See kleenheat.com.au/rac for full details and conditions.

Pricing and Fees:

Standard Price less the Discount to the usage charge (including the RAC Discount, where applicable).

Price or Fee Component	Standard Price or Fee* (incl GST)	Discount	Discounted Price or Fee (incl GST)
Usage charge – for the first 12 units used on average per day	17.88 cents per unit	35%	11.62 cents per unit
Usage charge – for each additional unit used on average per day	16.12 cents per unit	35%	10.48 cents per unit
Supply charge	25.90 cents per day		25.90 cents per day
Account Fee	16.33 cents per day		16.33 cents per day

*As at 1 July 2024. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View non-standard terms and conditions.

Monthly Instalments:

You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.

For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.

Direct Debit:

You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.

When the Contract ends or is terminated in accordance with the terms and conditions, Kleenheat will provide you with a final Bill for any outstanding amounts owed by you. Kleenheat will debit your nominated bank account or credit/debit card on the due date for payment, or the next Business Day

Supply Date:

Supply will commence on the date of an actual meter reading at the Supply Address, that is taken more than 5 days after the submission of the transfer request.

Contract Term:

Your Contract is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 25 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 25.2.

If you wish to terminate the Contract under clause 25.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.

Email Bills:

Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service. By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.